This page (together with our Privacy Policy, our Cancellation & Returns Policy, tells you information about us and the legal terms and conditions ("Terms") on which we sell any of the products ("Products") listed on our Kong website store ("our store") to you. Please note that our Cancellation & Returns Policy and our Disclaimer Of Liability have been incorporated into these Terms.
These Terms will apply to any contract between us for the sale of Products to you ("Contract"). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our store. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our store.
or save them to your computer for future reference. " class="review">You should print a copy of these Terms or save them to your computer for future reference.
We amend these Terms from time to time as set out in clause 8. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.
These Terms, and any Contract between us, are only in the English language.
We operate the website www.gothx.co.uk.
To cancel a Contract in accordance with your legal right to do so as set out in clause 9, you just need to let us know that you have decided to cancel. The easiest way to do this is to Insert E-mail Address or contact our Customer Services team by telephone on Insert Customer Service Number or by post to Insert Address . If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us " class="review"> e-mail us at gothx@email.co.uk. If you are e-mailing us please include details of your order to help us to identify it. Your cancellation notice by e-mail is effective from the date you send us the e-mail.
If you wish to contact us for any other reason, including because you have any complaints, you can contact us r by e-mailing us at gothx@email.com .
The images of the Products on our store are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
because our Products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our store have a 2 % tolerance. " class="review">Although we have made every effort to be as accurate as possible, individually handmade all sizes, weights, capacities, dimensions and measurements indicated on our store have a 2 % tolerance.
Your use of our store is governed by our Terms, our Privacy Policy, our Cancellation & Returns Policy, and our Disclaimer Of Liability. Please take the time to read these, as they include important terms and conditions which apply to you.
We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms and conditions which apply to you.
Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 7.3.
We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched ("Dispatch Confirmation"). The Contract between us will only be formed when we send you the Dispatch Confirmation.
If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our store as referred to in clause 13.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.
Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.
We may revise these Terms as they apply to your order from time to time to reflect the following circumstances:
Changes in relevant laws and regulatory requirements
We will contact you with an estimated delivery date, 30 OR Insert Number days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order) " class="review">which will be within 7 days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order) . Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 19 for our responsibilities when this happens.
Delivery of an Order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.
You own the Products once we have received payment in full, including all applicable delivery charges.
We deliver to the countries listed on our store ("International Delivery Destinations"). However there are restrictions on some Products for certain International Delivery Destinations, so please review the information on that page carefully before ordering Products.
If you order Products from our store for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
We deliver to the countries listed on our store ("International Delivery Destinations"). However there are restrictions on some Products for certain International Delivery Destinations, so please review the information on that page carefully before ordering Products.
If you order Products from our store for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
Unfortunately, we do not delivery to addresses outside the UK.
You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK.
The prices of the Products will be as quoted on our store at the time you submit your order. We take all reasonable care to ensure OR use our best efforts to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 13.5 for what happens if we discover an error in the price of Product(s) you ordered.
Prices for our Products may change from time to time, but changes will not affect any order you have already placed.
The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.
Where the Product's correct price is less than the price stated on our store, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price; and
If the Product's correct price is higher than the price stated on our store, we will contact you in writing as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
Our store contains a large number of Products. It is always possible that, despite our reasonable efforts OR best efforts , some of the Products on our store may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you in writing to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
" class="review focus">You can only pay for Products using a debit card or credit card. We use Paypal to process your payment. You do not need to have a Paypal account to purchase from the website.
Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 19.2.
An "Event Outside Our Control" means any act or event beyond our reasonable control or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport . " class="review">, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport .
If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
We will contact you as soon as reasonably possible to notify you; and
Our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
You may cancel a Contract affected by an Event Outside Our Control 30 days " class="review">which has continued for more than 30 days . To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
